I have never gotten that code (thank goodness!), but I have dealt with MiniMed over a group of bad infusion sets. They had them to me in around 12 hours. They are crazy quick!

Great first vlog! We’re not pumping yet but it’s nice to know what to do if something like that should happen! We’re still teetering between the Cozmo and MiniMed. Still not sure which one we’ll choose. But it’s great that the customer service is quick!

Do you regret the MiniMed decision?

I like the Cozmo because it seems more “kid friendly”. I know many have recommended the Animas to us but I wasn’t sold on it. I also like that the Cozmo is waterproof and being a child it seems thats the way to go for her. I also like that Cozmo you can use all the different infusion sets (I heard theres more to choose from) and I’ve been told that if you use the MiniMed pump then you’re stuck with those sets. I guess thats why they make us go to pump classes at the hospital….so we can compare and see which we like best once we talk to all the reps.

Jill – No I don’t regret the MiniMed decision. I like the fact that the pump and meter both work together. Also, I like the fact that if I went with the MiniMed Real-Time monitoring, they work together. I’m not sure if others have this same functionality. A lot of the other options are pretty much the same between the pumps.

Another test would be to call each of the customer service numbers and see what happens. That may tell you a lot about how they value current customers versus prospects.

I do agree that Cozmo is more kid friendly. I would like to go demo all of the different kinds of pumps to try them out. Actually seeing them and trying them would be a lot better than just looking online. I will probably do that when it comes to a CGMS.

Scott – Thank you! They should get better with practice. It’s kind of funny talking to my monitor…

Great to put a voice with the face, and great info as well.